Postal services in the digital age
Title: Postal services in the digital age
Publisher: IOS Press
Citation: Amsterdam : IOS Press, 2014, Global E-Governances Series
ISBN: 9781614993940; 9781614993957
In recent years, the postal sector has undergone radical changes, which have primarily been driven by operational and technological developments. Not only has the advent of Information and Communication Technology (ICT) added competition to the market, but it has also provided ample opportunity for the broadening and improvement of services and product range. This book deals with the challenges faced by the postal sector in the digital age, and with the vast opportunities that technological advancements offer postal operators with regard to developing new business solutions and services tailored to the needs of their customers. It provides an analysis of these opportunities and identifies the ways in which postal operators might benefit from the digital age and new market requirements. The book is divided into three main parts: various digital dimensions; e-commerce challenges; and opportunities for partnership with governments. A final chapter discusses the developments described in the book and the views and ideas of the authors. The book will be of interest to all those responsible for developing and running postal services, as well as to anyone affected by the changes which have already taken place or the possibilities opening up for new and improved services.
Table of Contents:
-- Editors and Contributors -- Foreword, Bishar Abdirahman Hussein -- Preface, Matthias Finger, Bernhard Bukovc and Muqbil Burhan -- Introduction: Postal Services in the Digital Age, Matthias Finger -- Section I. The Digital Dimensions -- Character of Substitution and Its Significance for Letter Demand: The Finnish Case, Heikki Nikali -- The Journey of Postal Operators into Digital Services Using the Concept of Business Models, Nandkumar Kollara -- How to Become a Best-Run Postal Service Organization, Michaela Hohlwein and Hans G. Landgraf -- The Digital Postal Network at the Heart of Service Innovation, Paul Donohoe -- Section II. The e-Commerce Challenge -- Postal Organisations in the Face of eCommerce: Part of the Steamroller or Part of the Road?, Richard Umbers -- Postal Service Innovation: New Value Propositions to Enable International e-Commerce, Farah Abdallah -- The New and Shifting Paradigm, e-Commerce and Its Future Impact, David Spottiswood -- Section III. Partnering with Governments -- Swiss Post and Public Administration: From Physical to Digital, Denis Morel -- Postal Operators as Viable e-Government Partners: A Case Study of Three Major Postal Operators, Muqbil Burhan -- Section IV. Thinking Ahead -- Evolved: The New Systems of the World, David Williams -- Intellectual Property Rights and the Future of Universal Service Obligations in Communications, Christian Jaag -- Connectors and Solution Providers – Postal Services in the Digital Age, Bernhard Bukovc -- Subject Index -- Author Index