Date: 2018
Type: Article
Good governance for consumer welfare and accountability in the age of digital aggregators : the case of amazon India
International journal of private law, 2018, Vol. 9, No.1/2, pp.71-82
TRIPATHY, Sunita, Good governance for consumer welfare and accountability in the age of digital aggregators : the case of amazon India, International journal of private law, 2018, Vol. 9, No.1/2, pp.71-82
- https://hdl.handle.net/1814/60704
Retrieved from Cadmus, EUI Research Repository
With growing instances of deficiency in services in the e-commerce sector in India, this paper discusses the legal aspects with regard to liability, if any, of a digital aggregator operating via a third-party marketplace model. The main objective of the paper is to make policy suggestions that can prevent such aberrations and improve regulation of the sector as a whole. While doing so, the good practices adopted by Amazon India is explained as a case study and emphasised that it is worthwhile to treat digital aggregators as 'agents of e-commerce' than mere intermediaries. The paper envisages that disputes atypical to the sector require newer approaches in the nature of a novel e-adjudicatory system and a consumer regulatory authority having specialised expertise ought to encourage the digital aggregators to take a proactive role in making the online marketplace a reliable and wholesome experience for all stakeholders.
Additional information:
Available online: 11 Jan 2019
Cadmus permanent link: https://hdl.handle.net/1814/60704
Full-text via DOI: 10.1504/IJPL.2018.097331
ISSN: 1753-6235; 1753-6243
Publisher: Inderscience
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