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Consumer law and policy relating to change of circumstances due to the Covid-19 pandemic
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Journal of consumer policy, 2020, Vol. 43, No. 3, pp. 437-450
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TWIGG-FLESNER, Christian, COVID-19- Consumer Law Research Group, Consumer law and policy relating to change of circumstances due to the Covid-19 pandemic, Journal of consumer policy, 2020, Vol. 43, No. 3, pp. 437-450 - https://hdl.handle.net/1814/72098
Abstract
An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this paper, we propose guiding principles in respect of the introduction of moratoria on recurring payments, the use of refunds or vouchers in respect of prepayments, and associated enforcement challenges. This analysis draws on experiences around the globe.