Transforming the welfare state, one case at a time : how Utrecht makes customized social care work

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dc.contributor.authorSABEL, Charles
dc.contributor.authorZEITLIN, Jonathan
dc.contributor.authorHELDERMAN, Jan-Kees
dc.date.accessioned2023-01-18T14:05:44Z
dc.date.available2023-01-18T14:05:44Z
dc.date.issued2024
dc.descriptionPublished online: 17 January 2023en
dc.description.abstractAdvanced welfare states are under pressure to customize services, promptly enough to prevent a cascade of harms. With these goals, the Netherlands in 2015 decentralized social care services to municipalities, and within municipalities to neighborhood teams in continuing contact with clients. The overall results have been disappointing. But the experience of Utrecht, the Netherlands’ fourth-largest city, has been strikingly different. By using hard-to-resolve cases to signal conflicts in rules, obstructive jurisdictional boundaries, and the shortcomings of private service providers, Utrecht is learning to customize and speed delivery of social care through incremental steps. This article explains how Utrecht's success addresses apparently intractable limits to the adaptability of the rule-bound welfare state, such as the problem of low-level discretion or street-level bureaucracy and the division of services into silos, in the process bridging, and perhaps effacing, the gap between the Habermasian life world and the system world of formal rules.en
dc.format.mimetypeapplication/pdfen
dc.identifier.citationPolitics and society, 2024, Vol. 52, No. 2, pp. 171-207en
dc.identifier.doi10.1177/00323292221140710
dc.identifier.endpage207
dc.identifier.issn0032-3292
dc.identifier.issn1552-7514
dc.identifier.issue2
dc.identifier.startpage171
dc.identifier.urihttps://hdl.handle.net/1814/75218
dc.identifier.volume52
dc.language.isoenen
dc.orcid.uploadtrue*
dc.publisherSageen
dc.relation.ispartofPolitics and societyen
dc.rightsinfo:eu-repo/semantics/openAccessen
dc.rights.licenseAttribution-NonCommercial 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.titleTransforming the welfare state, one case at a time : how Utrecht makes customized social care worken
dc.typeArticleen
dspace.entity.typePublication
eui.subscribe.skiptrue
person.identifier.orcid0000-0003-1655-0448
person.identifier.other29443
relation.isAuthorOfPublicationf1236756-4792-4561-8741-8a2df155a311
relation.isAuthorOfPublication.latestForDiscoveryf1236756-4792-4561-8741-8a2df155a311
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