Handbook on crisis communication for public institutions

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dc.contributor.authorBOJOVIC, Jakov
dc.contributor.authorDAHL, Juliana
dc.contributor.authorANDRISANI, Maria Luisa
dc.date.accessioned2025-04-10T14:05:12Z
dc.date.available2025-04-10T14:05:12Z
dc.date.issued2025
dc.descriptionPublished online: 08 April 2025en
dc.description.abstractAll crises demand communication under high levels of pressure and uncertainty. How institutions communicate in those moments can be as consequential as the decisions or actions taken. Poorly executed crisis communication can exacerbate an ongoing crisis or trigger a new one. When done correctly, it can enhance both an organisation’s reputation and the acceptance of its crisis response. This handbook on crisis communication is primarily for public institutions, such as governments or international organisations, and comes with the recognition that crisis communication is more complex for public institutions than for private companies.3 Public institutions must balance different and sometimes conflicting interests and ensure that their communication is both effective and legitimate.en
dc.description.tableofcontents-- Preface : European stability mechanism -- Preface : European University Institute -- Introduction -- Principle 1 : prepare and anticipate -- Principle 2 : steal the thunder -- Principle 3 : make communication part of policy -- Principle 4 : adjust to audiences -- Principle 5 : avoid the boomerang effect -- Principle 6 : speak with one voice -- Principle 7 : listen and show empathy -- Principle 8 : never let a crisis go to waste -- Conclusion -- Endnotesen
dc.format.mimetypeapplication/pdfen
dc.identifier.citationFlorence ; Luxembourg : European University Institute ; European Stability Mechanism, 2025en
dc.identifier.doi10.2852/6574199
dc.identifier.isbn9789295223646
dc.identifier.urihttps://hdl.handle.net/1814/78284
dc.language.isoenen
dc.orcid.uploadfalse*
dc.publisherEuropean University Instituteen
dc.publisherEuropean Stability Mechanismen
dc.rightsinfo:eu-repo/semantics/openAccessen
dc.subjectCrisis management
dc.subjectEuropean Stability Mechanism
dc.subjectPolitical communication
dc.titleHandbook on crisis communication for public institutionsen
dc.typeBooken
dspace.entity.typePublication
person.identifier.orcid0000-0003-4041-6548
person.identifier.other46339
person.identifier.other52774
person.identifier.other53591
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relation.isAuthorOfPublication.latestForDiscovery5e93dfba-8214-493f-ae8c-5ba7fbb2d295
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