Date: 2001
Type: Thesis
Essays on costumer loyalty and on the competitive effects of frequent-flyer programmes
Florence : European University Institute, 2001, EUI, ECO, PhD Thesis
FERNANDES, Pedro, Essays on costumer loyalty and on the competitive effects of frequent-flyer programmes, Florence : European University Institute, 2001, EUI, ECO, PhD Thesis - https://hdl.handle.net/1814/4921
Retrieved from Cadmus, EUI Research Repository
Table of Contents:
-- A study on the effects of market size on buyer-seller relationships
-- A study into loyalty-inducing programmes which do not induce loyalty
-- An empirical study of the effects of FFP alliances
Additional information:
Defence date: 15 October 2001; Examining board: Prof. Pedro Barros, Universidade Nova de Lisboa ; Prof. Ramon Caminal, Istitut d'Analisi Economics, Barcelona ; Prof. Massimo Motta, EUI, Supervisor ; Prof. Karl Schlag, EUI; First made available online in 2018
Cadmus permanent link: https://hdl.handle.net/1814/4921
Full-text via DOI: 10.2870/135694
Series/Number: EUI; ECO; PhD Thesis
Publisher: European University Institute
LC Subject Heading: Consumer satisfaction
