Towards resolving the computerised reservation system (CRS) regulation controversy : new insights on improving the EU response based on a comparative legal analysis of US and EU display bias provisions concerning competition and consumer protection in the air transportation market

Abstract

The research problem examined by the following study is in itself a controversy. This controversy regards lawmakers' responses to the potentially anticompetitive and deceptive effects of Computerised Reservation Systems ("CRSs"). CRSs are basically automated marketing/distribution tools through which subscribers, primarily travel agents, may access comprehensive information regarding airline travel with the ability, usually, to subsequently reserve and issue passenger tickets. CRSs are used internationally, and lawmakers in many parts of the world have addressed the anticompetitive and consumer protection implications of this technology by implementing specific regulatory measures.