The force awakens : artificial intelligence for consumer law
LIPPI, Marco; CONTISSA, Giuseppe ; JABLONOWSKA, Agnieszka; MICKLITZ, Hans-Wolfgang ; PALKA, Przemyslaw; SARTOR, Giovanni ; TORRONI, Paolo
Journal of artificial intelligence research, 2020, Vol. 67, pp. 169-190
LIPPI, Marco, CONTISSA, Giuseppe, JABLONOWSKA, Agnieszka, MICKLITZ, Hans-Wolfgang, PALKA, Przemyslaw, SARTOR, Giovanni, TORRONI, Paolo, The force awakens : artificial intelligence for consumer law, Journal of artificial intelligence research, 2020, Vol. 67, pp. 169-190 - https://hdl.handle.net/1814/68539
Retrieved from Cadmus, EUI Research Repository
Recent years have been tainted by market practices that continuously expose us, as consumers, to new risks and threats. We have become accustomed, and sometimes even resigned, to businesses monitoring our activities, examining our data, and even meddling with our choices. Artificial Intelligence (AI) is often depicted as a weapon in the hands of businesses and blamed for allowing this to happen. In this paper, we envision a paradigm shift, where AI technologies are brought to the side of consumers and their organizations, with the aim of building an efficient and effective counter-power. AI-powered tools can support a massive-scale automated analysis of textual and audiovisual data, as well as code, for the benefit of consumers and their organizations. This in turn can lead to a better oversight of business activities, help consumers exercise their rights, and enable the civil society to mitigate information overload. We discuss the societal, political, and technological challenges that stand before that vision.
First published online: 28 January 2020
Cadmus permanent link: https://hdl.handle.net/1814/68539
Full-text via DOI: 10.1613/jair.1.11519
ISSN: 1076-9757; 1943-5037
Publisher: AAAI Press
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