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Digital fairness for consumers
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European Consumer Organisation (BEUC); 2024; New Digital Fairness (NDF)
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HELBERGER, Natali, KAS, Betül, MICKLITZ, Hans-Wolfgang, NAMYSLOWSKA, Monika, NAUDTS, Laurens, ROTT, Peter, SAX, Marijn, VEALE, Michael, Digital fairness for consumers, European Consumer Organisation (BEUC), 2024, New Digital Fairness (NDF) - https://hdl.handle.net/1814/77990
Abstract
The EU Digital Policy Legislation, built around 12 different legislative acts,1 is by and large based on the premise that the existing consumer law acquis suffices to cover potential risks to health and safety as well as to the economic interests of consumers. The various legal acts already adopted or in the process of being adopted are only occasionally and, if so, in a quite erratic way, dealing with consumer issues. The EU Consumer Protection 2.0 study, equally commissioned by BEUC and written by Helberger, Lynskey, Micklitz, Rott, Sax, Strycharz in 20212 provided for a first account of the potential deficit and proposed a potential remedy to rethink the existing consumer acquis in light of ‘structural, architectural and universal vulnerability’, to be translated into the legal concept of ‘digital asymmetry’.
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Published: 19 March 2024