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Title:Can regulation improve service quality? : evidence from European Air Passenger Right Author(s):GNUTZMANN, Hinnerk; ŚPIEWANOWSKI, PiotrDate:2018Type:Working PaperSeries/Number:EUI RSCAS; 2018/44; Florence School of Regulation; TransportAbstract:Under EU Air Passenger Rights legislation (“EC261”), carriers must provide assistance and cash compensation to passengers in case of long delay. We study whether the regulation reduces flight delay. EC261 applies uniformly ...